Fix Passes

Refunds

moHelp is operated by Nex AI Advisors LLC. These rules apply to Fix Passes bought on getmohelp.com.

The passes

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Calls that fail

If a call on a pass ends because of a problem on our side or with one of our providers within its first 60 seconds, that call doesn't use any time from the pass, and if it was the pass's first call, the 7-day window doesn't start. This happens automatically for up to two such calls per pass; a call our servers can't start at all, because the voice or avatar service won't start, uses no time and doesn't count toward the two; an avatar that fails to load in your browser counts as one of the two. Hanging up yourself always counts the time used.

Unused passes

A pass you haven't started can be refunded in full if you ask within 30 days of buying it. When a refund goes through, that many passes with no time used are cancelled, newest first. A call that is already running finishes normally.

Started passes

A pass that has been used for a call isn't refundable, except where we decide otherwise or the law requires it.

How to ask

Email david@nexaiadvisors.com from the address on your account, with the date of the purchase. Refunds go back to the original payment method through Stripe.